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Refund policy

Facts checked 13 Oct 2026Telly Hub TV editors

Processing credit card terminal with a visa card inserted, in Laos. Picture made by the focus stacking technique from 4 images (Helicon focu
Image: CC BY-SA 4.0, Basile Morin via Wikimedia Commons

⚡Quick verdict

If Telly Hub TV does not suit you, ask for your money back within 14 days of paying and we refund the full amount, to the same payment method, within five working days. No reason is needed, though hearing one helps us improve. Your log-in stops when the refund is made.

  • Full refund within 14 days of payment.
  • Back to the method you paid with, within five working days.
  • Consumer law protections still apply on top.

How to ask

Send a WhatsApp message or email [email protected] with the date you paid and the word “refund”. That is all.

What happens next

  1. We confirm the refund the same day, during opening hours.
  2. We send the money back by the method you paid with.
  3. Card and PayPal refunds usually show within five working days; bank transfers sooner.
  4. Your log-in is switched off when the refund goes through.

After 14 days

Outside the 14 days, we look at each case fairly, for example if the service has been unavailable for a long period. Whatever this page says, the Consumer Rights Act 2015 still protects you.

Payments by crypto

Crypto refunds are made in pounds to a UK bank account or PayPal, or in the same currency at the rate on the day, whichever you prefer.

From £5.42 a month

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Rain or shine

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Message us and your log-in arrives in minutes, with help to set it up. Like it? Plans from £5.42 a month, and 14 days to change your mind.